REFUND AND CANCELLATION POLICY
Last Updated: October 14, 2026
1. Overview
Thank you for choosing Mantrayogi.
Mantrayogi provides digital products inspired by Vedic astrology and traditional Indian spiritual practices. Our products include personalized yantras, birth-chart reports, spiritual guides, and digital instruction materials.
Because our personalized products require individual preparation using the information you provide, our cancellation and refund procedures depend on the status of your order.
We encourage you to read this policy before placing an order. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
2. Digital Products
All products are digital unless a physical product is explicitly described in the relevant product listing.
Our digital products may include:
Personalized yantra PDFs prepared using your birth details.
Birth-chart interpretations.
Guides covering traditional astrological considerations.
Personalized instruction PDFs.
Other digital spiritual products described on our website.
Your completed files are delivered electronically to the email address you provide. No physical shipping or return is required for these products.
3. Order Cancellation Before Preparation Begins
If you wish to cancel an order, please contact us as soon as possible using the contact details provided below.
If personalized preparation has not yet begun, you may request cancellation and a full refund.
We will check the status of your order and notify you whether the cancellation can be completed under this policy and applicable law.
4. Cancellation After Personalized Preparation Begins
Our personalized products may require birth-chart analysis, selection of traditional mantras, yantra design, chanting, review, and preparation of accompanying reports.
Once this work has begun, cancellation may no longer be available under our standard policy because work has been undertaken specifically for your order.
However, we will review individual requests fairly, taking into account the work completed, the circumstances of the request, and any rights available under applicable law.
If we are unable to fulfil your order, or if cancellation or a refund is otherwise required by law, we will provide the appropriate remedy.
5. Refunds After Digital Delivery
Because personalized digital products are prepared for an individual customer and delivered electronically, we generally do not offer refunds solely because a customer changes their mind after the product has been correctly completed and delivered.
Refunds are not ordinarily provided simply because:
You change your mind after personalized preparation has begun.
You no longer wish to use the product.
Your spiritual experience differs from your expectations.
You do not experience a particular astrological, relationship, financial, or spiritual outcome.
You decide not to download, print, or use the delivered files.
Our products are intended for personal spiritual practice and reflection. No specific result is guaranteed.
This section does not remove any refund, cancellation, or other rights that may apply under consumer protection laws.
6. Incorrect, Incomplete, or Damaged Digital Files
We aim to deliver the digital package described on the relevant product page.
If you receive an incorrect file, missing deliverable, incomplete package, or file that cannot reasonably be opened or accessed because of a technical problem attributable to us, please contact us.
We will investigate the issue and, as appropriate, provide a corrected file, replacement, missing deliverable, or refund.
Please include your order number, registered email address, and a description of the problem to help us resolve the issue.
We will not refuse a valid claim merely because you did not report it within a suggested support period where applicable law provides you with additional rights.
7. Incorrect Birth Details or Personal Information
Personalized products are prepared using the information you provide when placing your order.
You are responsible for checking your name, date of birth, birth time, birthplace, and other requested details before submitting them.
If you discover an error, contact us as soon as possible.
If preparation has not begun, we will make reasonable efforts to update your information.
If preparation has already begun or the completed files have been delivered, corrections may require additional preparation time and may involve an additional charge where permitted by law. We will communicate any applicable charge before proceeding.
If an error was caused by Mantrayogi rather than by the information you supplied, we will investigate and provide an appropriate correction or other remedy.
8. Delivery Delays and Non-Delivery
Your order confirmation or product page will specify the expected preparation and delivery timeframe.
Because our yantras are personalized, delivery may take longer than an instant digital download.
If you have not received your completed files within the communicated timeframe, please:
Check your inbox, spam folder, and other email folders.
Confirm that you provided the correct email address.
Contact us with your order number and registered email address.
We will investigate and make reasonable efforts to deliver your order.
If we cannot fulfil your order within a reasonable timeframe, we will communicate the available options. These may include an agreed revised delivery date, cancellation, or a refund, as appropriate under applicable law.
9. Duplicate Payments and Payment Errors
If you believe you have been charged more than once for the same order, or if a payment was processed incorrectly, please contact us.
We will review the transaction records and, if a duplicate or incorrect charge is confirmed, arrange the appropriate correction or refund.
Please provide your order number and relevant transaction details. Do not send your full payment card number, security code, or payment account password by email.
10. How Refunds Are Processed
Approved refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by law.
We aim to initiate approved refunds within 5–10 business days after approval, subject to applicable legal deadlines.
The time it takes for the funds to appear in your account may depend on your bank, card issuer, payment provider, and payment method.
Currency-conversion fees or charges imposed by your bank or payment provider may not be recoverable through Mantrayogi. Your payment provider can advise you about any such charges.
11. Promotional Offers and Discounted Products
Promotional pricing, introductory offers, and discounted products remain subject to this policy unless different terms are clearly stated at the time of purchase.
A discounted price does not remove any consumer rights that apply under applicable law.
If a promotional purchase is cancelled or refunded, the refund will be calculated according to the amount actually paid for the eligible order, subject to applicable law.
12. How to Request a Cancellation or Refund
To request a cancellation, refund, correction, or replacement, contact our support team using the information below.
Please include:
Your full name.
Your order number.
The email address used for the purchase.
The product purchased.
The reason for your request.
Any relevant information about the issue.
Email: [Insert Your Official Support Email]
Website: https://mantrayogi.com
Use the subject line “Refund or Cancellation Request — [Order Number]” to help us identify your request.
We will review your request and respond as soon as reasonably possible.
13. Consumer Rights
This policy is intended to explain Mantrayogi’s standard cancellation and refund procedures. It does not replace or override mandatory consumer protection laws that apply to your purchase.
Depending on your country or state, you may have additional rights concerning digital content, personalized products, cancellation periods, defective products, or refunds.
Where applicable law provides rights or remedies that differ from this policy, we will comply with those legal requirements.
If you have questions about your rights or the status of a refund request, please contact us.
14. Changes to This Policy
We may update this Refund and Cancellation Policy to reflect changes in our products, business operations, or legal obligations.
Any updates will be published on this page with a revised “Last Updated” date.
The policy applicable to an existing order will be determined in accordance with applicable law.
15. Contact Us
For questions concerning cancellations, refunds, payment problems, or digital delivery, please contact us.
Business/Brand: Mantrayogi
Legal Business Name: [Insert Your Registered Legal Business Name]
Email: [Insert Your Official Support Email]
Business Address: [Insert Your Registered Business Address]
Website: https://mantrayogi.com
We appreciate your trust in Mantrayogi and will make reasonable efforts to address concerns fairly and transparently.